职业秘书的实用技巧
The Professional Secretary

Duration: 2 Days
Price: 3,150 yuan
3月1-2(上海)
课程意义：
        在市场竞争愈演愈烈的全球化市场，企业的生存环境和经营模式日益变化，企业的管理者为适应市场的快速变化，提升管理效率，他们对自己的助手——秘书寄予了更高的期望，提出了更高的要求。而一位优秀的秘书，应能立足本岗工作，成为决策者的左膀右臂。 如何成为一个成功的职业秘书，本课程为您提供了许多需要具备的职业化素质和良好的工作技能
大纲：
1.正确认识秘书职业,自我定位* 什么是职业化秘书* 您的工作和任务* 职业秘书应掌握的工作方法和必备工具* 职业秘书应具备的素质* 秘书的职业发展前景
2.职业秘书的接待礼仪* 秘书的职业形象* 来访接待礼仪
3.职业秘书的沟通技巧与团队合作* 职业秘书的沟通原则与基本渠道* 确保沟通中信息传递与接收的准确性* 如何在工作中做到有效沟通* 在秘书工作中恰当地运用信息传递工具* 合理解决工作中的冲突,加强团队合作
4.时间管理* 职业秘书在时间管理上的常见问题分析* 制订科学的工作计划* 任务优先权的原则* 实用有效的时间管理工具* 如何“延长”您的工作时间
5.高效实用的档案管理* 什么是高效实用的档案管理* 档案管理的基本原则* 科学制定档案管理方案
6.电话沟通技巧* 电话接听的原则和技巧* 处理内、外部来电的正确、职业的方法* 学会面对棘手情况:推销电话、投拆电话……* 成功树立企业形象

Outline:
1.Knowing the work better, knowing your responsibilities better* Definition of professional secretary* Your role and responsibilities* Essential methods & tools* Necessary qualities of a secretary* Prospects of the secretary profession
2.Professional etiquette of reception* Professional image* Reception etiquette
3.Communicating effectively and team work * Communication principles and basic channels * Accuracy of information transition and receiving* Effective communication at workplace transition* Tools of information * Team work enhancement
4.Time management* Common mistakes analysis* Making effective plans* Tasks priority principles* Useful tools for time management* Making your plan efficient
5.Effective and practical management of documents* What is efficient document management* The principles of document management* Making an intelligent documents management
6.Telephone skills* Principles and skills of telephone receiving* Handling internal and external phones properly* Handling unexpected calls (sales promotion, complaints…)* Projecting a professional image

讲师简介：
马女士
 
 马女士在其稳健的职业生涯中，先后任职于大型医院、国际知名建筑事务有限公司和美资投资公司。积累了丰富扎实的行政和人力资源领域一线执行、中层管理和高层决策的经验。马女士有超过10年的担任人力资源和行政经理职务的经验，也曾在之前的企业中担任副总经理，全面主持包括HR、行政、财务和项目投资在内的高级管理工作。
 
 经过近20年的历练，马女士已拥有丰富的人事、行政、财务、项目等跨领域的管理经验，因此在授课时，能从公司宏观和本部门本岗位微观相结合地角度出发，帮助学员站在更高和更职业的角度深入理解人力资源管理和人员管理。在向学员传授专业知识和技能的同时，马女士也能引导学员自我反思反省，主动自发地将课程中的收获转化为实际工作中的行为改变。她的这种授课方式和内容深受学员认同。
Cindy Ma
Ms. Ma in its steady professional career holds an office successively in the large-scale hospital, the international well-known construction company and the US investment company. Accumulated rich solid administrative and a human resources domain execution, the middle management and the high-level policy-making experience. Ms. Ma has over 10 year experience in human resources and administrative manager, also once held the deputy general manager in before company, comprehensive management including HR, administrative, financial and project investment high-level management work.
After near 20 year experienced, Ms. Ma had the rich human affairs, the administration, the finance, the project and so on the cross domain managerial experience, therefore when she teaches, can think about the company combined macroscopic and microscopic angle, helps the student to stand in most high and most professional angle thorough understanding human resources management and the personnel manages. While approaches the student to teach the specialized knowledge and skill, Ms. Ma also can guide the student self-reconsidering introspection, transforms initiative the curriculum in harvest as the practical work in the behavior change spontaneously. Her kind teaches the way and the content is approved deeply the student.
 
 马老师讲授的课程：
 《人力资源专员》
 《职业秘书的实用技巧》
 《薪酬与福利体系》
 《员工关系管理》
 《高级行政管理》