全面优化企业的员工关系
Optimizing Labor Relationships
Duration: 2 Days
Price: 3950 yuan
3月8-9(上海)
课程意义：
        处理员工关系，人力资源部承担着不可回避的责任，如果处理不当这个角色赋予的任务，会给企业造成很多不良后果。本课程从处理员工关系的准则和实务技巧几个方面，来具体阐述如何对企业的员工关系进行优化。

大纲：
1、剖析员工关系恶化的过程 * 工作中各类冲突的起因 * 小问题为何发展成为大纠纷* 掌握员工关系恶化的预警信号* 人力资源部所应承担的角色
2、处理员工关系的三大准则 * 法律准则- 劳动法的要点- 劳动仲裁的法律流程 - 工会在劳资关系中扮演的角色
* 纪律准则 - 如何制定内部员工手册- 如何有效执行企业内部纪律
* 伦理准则- 企业所处的人文环境- 企业的社会责任
3、企业员工关系管理实务技巧* 劳资纠纷的处理* 如何缓解组织内的冲突* 如何缓解员工的不良情绪及工作压力 * 如何提高员工的满意度 * 员工离职原因的分析与留人计划 * 如何处理违纪、协议离职和辞退等特殊状况* 危机的预防及有效干预
4、如何营造友好的工作氛围* 加强员工对企业文化的认同* 如何建立“心理契约” * 建立起企业内部的文化平台

Outline:
1. Analyzing how the labor relationships deteriorated* The reasons of various conflicts at workplace* Why the little problems become issues* Knowing the signals of the labor relationship deterioration * The responsibility and role of HR department
2. Three principles helping you handle labor relationships * Labor law- The key points in the labor law- The procedure of labor disputes arbitration- The role and function of the trade union in the company
* Internal regulation - How to establish the employee handbook- How to implement internal discipline and regulation
* Ethic aspect - The human environment of the company - The social responsibility of the company
3. The practical skills of labor relationship management * How to handle labor disputes * How to ease internal conflicts * How to ease employee’s emotion and stress * How to increase employee’s satisfaction * Demission reason analysis and retention plan * Special situations: violation of rules, dismissal etc.* Recognizing a crisis and implementing preventive measures
4. Creating a friendly work environment * Getting staff’s commitment to the company culture * How to creat “ Psychological Contract “ with staff * Building an internal cultural stage
讲师简介：马女士
 马女士在其稳健的职业生涯中，先后任职于大型医院、国际知名建筑事务有限公司和美资投资公司。积累了丰富扎实的行政和人力资源领域一线执行、中层管理和高层决策的经验。马女士有超过10年的担任人力资源和行政经理职务的经验，也曾在之前的企业中担任副总经理，全面主持包括HR、行政、财务和项目投资在内的高级管理工作。
 
 经过近20年的历练，马女士已拥有丰富的人事、行政、财务、项目等跨领域的管理经验，因此在授课时，能从公司宏观和本部门本岗位微观相结合地角度出发，帮助学员站在更高和更职业的角度深入理解人力资源管理和人员管理。在向学员传授专业知识和技能的同时，马女士也能引导学员自我反思反省，主动自发地将课程中的收获转化为实际工作中的行为改变。她的这种授课方式和内容深受学员认同。
Cindy Ma
Ms. Ma in its steady professional career holds an office successively in the large-scale hospital, the international well-known construction company and the US investment company. Accumulated rich solid administrative and a human resources domain execution, the middle management and the high-level policy-making experience. Ms. Ma has over 10 year experience in human resources and administrative manager, also once held the deputy general manager in before company, comprehensive management including HR, administrative, financial and project investment high-level management work.
After near 20 year experienced, Ms. Ma had the rich human affairs, the administration, the finance, the project and so on the cross domain managerial experience, therefore when she teaches, can think about the company combined macroscopic and microscopic angle, helps the student to stand in most high and most professional angle thorough understanding human resources management and the personnel manages. While approaches the student to teach the specialized knowledge and skill, Ms. Ma also can guide the student self-reconsidering introspection, transforms initiative the curriculum in harvest as the practical work in the behavior change spontaneously. Her kind teaches the way and the content is approved deeply the student.讲授的课程：
 《人力资源专员》
 《薪酬与福利体系》
 《员工关系管理》
 《高级行政管理》